My Cart

Close

Shipping & Delivery

SHIPPING INFORMATION

 

What are my shipping options?

We offer two shipping options: Standard delivery and Next Day delivery

 

STANDARD DELIVERY 

Price: £3.99

Delivery time: 3-4 days*

*Deliveries are usually within 3-4 working days of placing your order, although at busy times this may be longer. We will confirm the expected delivery date at the checkout before you place your order and this information will be included in your order confirmation email.

*Orders placed before 21:00 Monday to Friday will be delivered the next day, orders placed after 21:00 on Friday and before 17:00 on Saturday will be delivered on Sunday. Orders placed after 17:00 on Saturday and before 17:00 Sunday will be delivered on Monday. Orders placed before 17:00 on UK Bank Holidays will be delivered the next day (provided the next day isn't also a Bank Holiday). Orders placed after 17:00 on a Bank Holiday will be delivered two days later. We will confirm the expected delivery date at checkout when you place your order.

You can enter delivery instructions when you're placing your order e.g. "leave with neighbour in flat 1". However River Island are not liable for any parcels that are lost or stolen if specific delivery instructions are left for the carrier.

Delivery will take place between 07:00 and 21:00 and in some cases a signature may be required. If nobody is available when your parcel is delivered and there isn't a safe place to leave the parcel, the delivery driver will leave a calling card with instructions on how to rearrange delivery.

 

EXPRESS DELIVERY

Price: £5.99

Delivery time: Next day*

*Orders placed before 16:00 Monday to Friday will be delivered the next day, orders placed after 16:00 on Friday will be delivered on Tuesday. Orders placed on a Saturday and Sunday will be delivered on Tuesday. Orders placed on UK Bank Holidays will be delivered two days later (provided the next day isn't also a Bank Holiday). We will confirm the expected delivery date at checkout when you place your order.

You can enter delivery instructions when you're placing your order e.g. "leave with neighbour in flat 1". However Frontrow are not liable for any parcels that are lost or stolen if specific delivery instructions are left for the carrier.

Delivery will take place between 07:00 and 21:00 and in some cases a signature may be required. If nobody is available when your parcel is delivered and there isn't a safe place to leave the parcel, the delivery driver will leave a calling card with instructions on how to rearrange delivery.

 

DELIVERY TIMES

Estimated delivery times all exclude weekends and Bank Holidays. We will confirm the expected delivery date at the checkout when you place your order and this information will be included in your order confirmation email.

Express delivery is unavailable to the following locations and standard deliveries make take up to two working days longer:

  • The Scottish Highlands & Islands
  • The Isle of Wight
  • The Isle of Man
  • Northern Ireland

We can deliver to the BFPO (British Forces Post Office), but we are unable to deliver to PO Boxes, Hospitals, Airports and Prisons.

 

ORDER TRACKING

Deliveries to the UK

When your order is dispatched from our warehouse, we'll send you an email or SMS text notification with your tracking number and a link to our carrier’s website to tell you the current status of your delivery.

Deliveries outside the UK

When your order is dispatched from our warehouse, we'll send you an email or SMS text notification. If we have sent your order via courier, this email will contain a tracking number and a link to our courier’s website to tell you the current status of your delivery. 

Please note that some deliveries outside of the UK will be sent via an international postal service where parcel tracking is unavailable. If your parcel has been sent via an international postal service, we'll let you know this in the dispatch confirmation email we send you.

Hello You!

Join our mailing list