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FAQ's

What is your returns policy?

You can return your item back to us within 14 days from the delivery date. You can return items back to us either in store or online.

  • Please make sure all items are returned in the same condition you received them in, with labels still attached, unworn and free from any make-up or fake tan stains

How can we reach you?

It's easy! Simply phone us at our head office: 01702 826 240

Or, email our customer service team: enquiries@shopfrontrow.uk

Here's our address to head office:

Unit A3  Seedbed Centre
Vanguard Way
Southend-On-Sea
Essex
SS3 9QY

How can I track my order?

When your order is dispatched from our warehouse, we'll send you an email with your tracking number and a link to our carrier’s website to tell you the current status of your delivery. 

Please note that some deliveries outside of the UK will be sent via an international postal service where parcel tracking is unavailable. If your parcel has been sent via an international postal service, we'll let you know this in the dispatch confirmation email we send you.

We use DPD. 

I am a blogger/celebrity/agency and would love to get in touch with you! How can I do this?

For all general press enquiries (including all media, editorial, celebrity placements) and fashion blogger enquiries please contact:

enquiries@shopfrontrow.uk

 

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